This Refund & Cancellation Policy outlines the terms governing lesson cancellations, refunds, and purchases on Online Piano Lessons. By purchasing lessons or using our services, you agree to the terms set out below.
1. Lesson Cancellations
Students may cancel a lesson through their account at least 24 hours before the scheduled lesson time. Cancellations made within 24 hours must be requested by contacting the admin via the Contact Us page and will be processed by the Platform.
2. Late Cancellations and Missed Lessons
If a lesson is canceled with less than 24 hours’ notice, or if a student does not attend a scheduled lesson, the lesson will be considered forfeited and is non-refundable, as the teacher has reserved that time and it cannot be reallocated to other students.
3. Teacher Cancellations
If a teacher needs to cancel a lesson, the student will be given the opportunity to reschedule. If rescheduling is not possible, the Platform may, at its discretion, provide an alternative resolution.
4. Payments and Refunds
All payments made through the Platform, including trial lesson, individual lessons, and lesson packages, are generally non-refundable, except where required by law or in exceptional cases reviewed by the Platform.
5. Refund Requests
Refunds may be considered in exceptional circumstances. Requests must be submitted via the Platform’s Contact Us page and will be reviewed individually.
6. Processing of Approved Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase. Processing times may vary depending on the payment processor or financial institution.
7. Policy Updates
The Platform may update this Refund & Cancellation Policy from time to time. Continued use of the Platform after any such changes are posted constitutes acceptance of the updated Policy.
8. Contact
If you have any questions about this Refund & Cancellation Policy, you may contact us using the information provided below:
Email: info@onlinepianolessons.com
Phone: 323-975-3105
Address: 15039 Dogwood Ln, Chino Hills, CA 91709, United States